FAQs

Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays. Delivery times two types, so you can check our shipping policy.

Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order.

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@wblevel.com and we’ll be happy to assist you.

Customs duties and taxes may apply depending on your country. For most countries, these fees are set by your local customs authority and are the responsibility of the buyer. For detailed information by region, please refer to our Shipping Policy.

The majority of our orders are dispatched from our United States warehouse, which allows for faster delivery, especially for U.S. customers. In cases where an item is temporarily out of stock in our U.S. warehouse, your order may be fulfilled and dispatched from our Hong Kong facility. In such cases, delivery times may be slightly longer, and customs processing for international orders may differ. Regardless of dispatch origin, our shipping, return, and refund policies apply equally to your order.